Privacy Policy

This policy tells you about the ways I collect, use, disclose, and manage the data of website visitors and clients. It’s important to me to protect you and your privacy, and be clear and open about how I use and protect any information I may hold about you.  It’s also a legal requirement under the General Data Protection Regulations (GDPR).

 

What type of information do I hold?

I gather and use a minimum amount of information for essential purposes such as admin and keeping in touch.

  • Email address - directly or through my website. This is used to keep in touch with news, events, and offers, either because you have contacted me with an enquiry or because you have opted-in to my mailing list.

  • Name – I use the name you provide, which doesn’t have to be your full name.

  • Postal address – occasional for essential admin like invoicing (required by HMRC) or to send you something you’ve requested by post.

  • Payment information – it’s a legal requirement that I keep a record of the payments you’ve made for products and services.

  • Dates of birth – not collected as it’s not required for the services I provide. For young people under 16 years old, I confirm their age with their parents as part of a discussion about the coaching agreement including confidentiality and that I hold full PVG disclosure checks.

  • Phone number – occasionally I ask you to (optionally) provide your mobile number if we are meeting up or you are coming to one of my events. I never use this for cold calling, only to keep in touch when relevant.

  • Hand-written notes – I sometimes make brief notes to help to track and support ongoing coaching sessions. These are kept to a minimum, your full name is never used, and you can ask to access or have these notes at any point. Client notes are locked securely in my office.

 

How do I store personal information?

I hold a master mailing list for contact purposes, stored on Wix.com platform, where my website is hosted. Wix.com provides the online platform that allows me to explain products and services to you, and to send newsletters. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix.com have confirmed that they are compliant with GDPR (General Data Protection Regulations).

  • I hold a password-protected spreadsheet copy of the master mailing list for backup purposes.

  • For tracking event attendance, I hold a list of names and dates which may include amounts paid.

  • At present I don’t sell products or services, or gather any payment information, directly on my website.

  • Your information is never shared with any 3rd parties, unless I have explicit permission to do so.

 

How do I communicate with you?

  • Regular newsletters are issued to you if you have enquired or subscribed to received updates.

  • Arrangements for coaching and training events are usually by email. Occasionally I may suggest we exchange phone numbers when making arrangements to meet up – this is optional for your convenience.

How can you access, change or have your information removed?

  • To unsubscribe from future mailings, click the ‘unsubscribe’ link at the bottom of any newsletter or email me directly at info@annabellcoaching.com.

  • To access or change your information, or have it completely removed, please email me at info@annabellcoaching.com. You can also contact me at this email address if you wish to complain, and you have the right to contact the ICO

 

Tracking and Cookies

 

Wix.com uses a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. The purpose is to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Future updates to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Last updated: 24 May 2018

​© 2019 by Anna Bell 

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